Questions & Answers
A: Yes, you can enter the same address as your billing or enter your college address.
Q: Can I have my books shipped to my dorm room?
A: No, we do not ship to campus addresses, orders must be picked up in the store.
Q: When is my credit card charged?
A: All credit cards are charged at the time the order is processed.
Q: Can I pay with my financial aid money on my student ID?
A: No, all web orders must be paid for via credit card. The order will NOT be completed if you do not enter a valid credit card.
Q: Do I pay when I pick up my order?
A: No, your order is prepaid with a credit card.
Q: When do I have to pick up my order?
A: Orders must be picked up by the first day of classes.
Q: How do I know if my order is complete?
A: All orders will receive a confirmation number. If you don't get one upon completion of you order, your order is not complete and you will need to try again.
Q: What happens if I need to return a book?
A: You need to bring your original packing slip and the book to the bookstore, a credit will be issued to your credit card.
Q: When are the books available to order?
A: Usually the books are available at least two weeks prior to classes, sometimes three.
Q: What if I order a used book and you don't have it?
A: We will substitute new for used and vice versa, this change will be reflected on your packing slip.
Q: What if you don't have a book that I ordered?
A: If we are out of a book, your packing slip will reflect a note indicating the change in your order, your credit card will be charged only for the books that you receive in the box.
Q: Where do I pick up my order?
A: The reserved books are typically in the Commuter Lounge located across the hall from the bookstore.
Q: Do I need anything special to pick up my order?
A: Yes, you will need your confirmation number and a picture ID (student ID or drivers license). You will need to sign for your order.
Q: What happens when I don't receive a confirmation email?
A: This indicates that your order did not go through.
Q: What do I do when my email and password does not work?
A: You can enter another email address, you do not have to use your Mansfield address.
